Canarian resident
FAQS
Arrival and departure
What are the check-in and check-out times?
Can I check-in earlier than the stated time?
Early check-in is subject to availability.
Is it possible to have a late check-out?
Late check-out is available upon request at reception the afternoon before your departure and is subject to availability and confirmation.
Is the reception desk available 24 hours a day?
Are pets allowed in the hotel?
No, the hotel does not accept pets.
The Hotel
Where is Hotel Colón Guanahaní located?
What is the hotel's address?
What is the hotel's cancellation policy?
To cancel your booking, made directly with us, before 48 hours of arrival, please send all your booking information to our reservations department at: reservas@adrianhoteles.com. If you have booked through an intermediary, please contact them directly.
Can I modify my booking after it has been confirmed?
Yes, you can modify a booking made directly with us. Please send all the booking information to our reservations department at: reservas@adrianhoteles.com If the booking was made through a third party, please contact them directly.
Do you offer discounts for residents?
Does the hotel have accessibility for guests with reduced mobility?
Does the hotel have free parking?
No, the hotel does not have its own car park. There is the possibility of parking on the street near the hotel.
Can weddings and events be organised at the hotel?
How far is the hotel from the city centre?
Is there public transport near the hotel?
Does the hotel have 24-hour surveillance or security?
Does the hotel provide beach towels?
Does the hotel have a doctor on call?
Room
Does the hotel have family rooms?
Yes, the hotel has family rooms that accommodate a maximum of 3 people. For availability, please contact our reservations department: reservas@adrianhoteles.com
Does the hotel have smoking rooms?
Do you have interconnecting rooms?
Is 24-hour room service available?
Are the rooms equipped with a minibar?
How do I use the safe in the room?
What type of plug sockets are in the room?
Services
Does the hotel offer transport to and from the airport?
ADRIAN Hoteles offers a private transfer service from Tenerife South airport to its three hotels. For more information, please check our web app: https://app.adrianhoteles.com/en/category/1621//. To request a transfer, please contact our reservations department: reservas@adrianhoteles.com.
Does the hotel offer any internal transport service?
Does the hotel offer concierge services?
Yes, the hotel offers concierge services.
Does the hotel have a currency exchange service?
Does the hotel have free Wi-Fi?
Does the hotel have a SPA and what services does it offer?
Yes, the hotel has a spa. To find out about the services offered, please consult the Spa at Colón Guanahaní directly: https://colon.adrianhoteles.com/es/offer/3466
Are the SPA treatments free of charge?
Does the hotel offer a massage service?
Yes, the hotel offers a massage service. For more information, check the treatment menu: https://colon.adrianhoteles.com/es/menu/3466
Can I book excursions or activities through the hotel?
Is there a car rental service at the hotel?
Does the hotel have facilities for events or conferences?
Yes, we have facilities for events and conferences. To organise one, please contact: info@adrianhoteles.com.
Is it possible to rent wheelchairs or other mobility aids?
Leisure
What are the swimming pool opening hours?
Are there specific activities for adults?
The only hotel that offers activities for adults is the Roca Nivaria GH: https://rocanivaria.adrianhoteles.com/es/agenda
Does the hotel have a gym?
Is the gym open 24 hours?
No, the gym’s opening hours are from 8:00 AM to 10:00 PM.
Does the hotel have beach access?
The hotel has direct access to the promenade, located a few metres from the nearest beach.
Restaurants and bars
What type of food is served in the restaurant?
In our restaurants, you can enjoy a carefully selected offering of traditional and international cuisine. Depending on the restaurant, we offer weekly buffet-style menus or à la carte service. For more information and to see the current menus, you can visit our web app: https://colon.adrianhoteles.com/es/category/744
Does the hotel have options for guests with special dietary requirements (gluten-free, vegan, etc.)?
Does the hotel have a gourmet restaurant?
Are reservations required for the gourmet restaurant?
Is there a dress code for the restaurants?
Yes, we recommend consulting our web app: https://app.adrianhoteles.com/en/category/1621// to see our appropriate dress codes for each dining space:
- Informal Attire
- Formal Attire:
- Gentlemen: Long trousers, a shirt with sleeves, and closed-toe shoes.
- Ladies: Elegant attire. We appreciate your good taste.
- Smart Casual
Please be advised that from 01/05 to 31/08, entry with shorts and open-toe shoes (not beach flip-flops) is permitted.